Kenwood - Listen To The Future
>Shopped here before? Login
Terms & Conditions

The following terms and conditions apply to all transactions on Kenwood Shop Using this site indicates your acceptance of these terms and conditions. Placing an order indicates your acceptance and the terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site (see date at the foot of the page). Please read them carefully and print a copy for future reference.


1. General

1.1 These Terms and Conditions apply to all transactions between Venta Ltd and you. They do not affect your statutory rights. Please read them carefully.
1.2 We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website
1.3 These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.
1.4 Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

2. Customer Orders
2.1 We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
2.2 To order goods on our website, you must be at least 18 years of age and accept delivery within the UK. All orders placed on our website will be acknowledged electronically by e-mail. Please note that electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you by e-mail).
2.3 When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions.
2.4 We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.
2.5 The total cost of your order will be the price of the products, plus any applicable delivery charge.
2.6 The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
2.7 Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.
2.8 All product specifications, images, descriptions and other information communicated by us, whether displayed on our price tickets, computer systems and/or website or communicated over the telephone, have been made accessible by suppliers, manufacturers, publications, publicists and/or gathered from public domain sources. Our intention is that all information should be as accurate and up-to-date as possible. However, just occasionally we make or discover an error in the price or description of a product; as such we cannot guarantee the reliability or accuracy of the information communicated. If we discover such an error on a product which you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.
2.9 Our online payment collection is run by PayPal. Using the PayPal system you can make payment by using the majority of credit and debit cards.
2.10 You must provide us with your exact billing address and telephone number when placing your order; this is the address and telephone number which your credit or debit card bank has on file for you. Your order will only be processed once authorisation of your credit or debit card has been properly received.
2.11 All goods and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
3. Delivery
3.1 All prices are exclusive of delivery charges. A charge is made on some items for the delivery of goods and we endeavour to keep the charge as low as possible.
3.2 All quoted delivery prices are for UK Mainland addresses only.
3.3 Unless otherwise expressly stated, any free delivery promotion is applicable to specific items for a limited period only. All delivery promotions apply to UK mainland deliveries only.
3.4 We will only deliver goods to the address on the order.
3.5 Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.
3.6 On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
3.7 You should examine your goods as soon as reasonably practicable during and after delivery to check for any damage or missing items or parts. When the goods are delivered, you will be presented with a delivery note which will require you to authorise by signature that:
  1. the goods have been unpacked, checked and received in good condition; or
  2. the goods have been left in the packaging, are unchecked and that there is no visible damage to the outer packaging; or
  3. the goods are damaged, incorrect or there is shortage.

3.8 If a signature has been obtained you are deemed responsible for the goods and as such any loss or damage to the goods shall be at your own risk and expense thereafter.

4. Data Protection

4.1 In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
4.2 Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact you with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers or wish to know what data we hold against your name, please write to our Venta Ltd, PO BOX 33, Worsley, M28 7WT to request this information.


Kenwood Shop is operated by:
Venta Ltd
PO BOX 33
Worsley
M28 7WT

 

Effective From 1st February 2007

© 2008 Kenwood Electronics UK Ltd