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Terms & Conditions
The following terms and conditions apply to all transactions on Kenwood
Shop Using this site indicates your acceptance of these terms and
conditions. Placing an order indicates your acceptance and the terms
listed are subject to change at any time. Any changes will take effect
on the date they are posted onto the site (see date at the foot of
the page). Please read them carefully and print a copy for future
reference.
1. General
1.1 These Terms and Conditions apply to all transactions between
Venta Ltd and you. They do not affect your statutory rights. Please
read them carefully.
1.2 We may change these Terms and Conditions at any time. Any changes
will take effect on the date they are posted on our website
1.3 These Terms and Conditions are governed by English law and are
subject to the non-exclusive jurisdiction of the English courts.
We do not accept amendments to these Terms and Conditions.
1.4 Failure by us to enforce any of these Terms and Conditions will
not affect our right to enforce the rest of these terms and conditions.
2. Customer Orders
2.1 We will treat each order for goods as an offer
by you to purchase the goods subject to these terms and conditions.
2.2 To order goods on our website, you must be at least 18 years of
age and accept delivery within the UK. All orders placed on our website
will be acknowledged electronically by e-mail. Please note that electronic
acknowledgements do not constitute order confirmation or order acceptance.
Your order will be accepted and the creation of a legally binding contract
between you and us will take place once the goods have been despatched.
(Alternatively, we may decline all or part of your order for any reason,
in which case we will inform you by e-mail).
2.3 When deciding whether or not to accept your order we may use certain
information about you, including any received from credit reference
agency checks. This helps to protect you and us against fraudulent transactions.
2.4 We will tell you if your payment details cannot be authorised for
any reason and may invite you to pay by another method.
2.5 The total cost of your order will be the price of the products,
plus any applicable delivery charge.
2.6 The total price payable will be stipulated at the time when you
place your order whether or not the order has been acknowledged. We
are entitled to make adjustments to the price to take account of any
increase in our suppliers' prices, or the imposition of any taxes or
duties, or if due to an error or omission the price published for the
goods is wrong whether or not the order has been acknowledged. We will
inform you of the correct price and give you the opportunity to cancel
the order. All prices are inclusive of VAT but exclusive of delivery
charges which will be payable as indicated at the time the order is
placed.
2.7 Prices, offers and products are subject to availability and may
change before (but not after) we accept your order. If a product becomes
unavailable we may offer you an alternative.
2.8 All product specifications, images, descriptions and other information
communicated by us, whether displayed on our price tickets, computer
systems and/or website or communicated over the telephone, have been
made accessible by suppliers, manufacturers, publications, publicists
and/or gathered from public domain sources. Our intention is that all
information should be as accurate and up-to-date as possible. However,
just occasionally we make or discover an error in the price or description
of a product; as such we cannot guarantee the reliability or accuracy
of the information communicated. If we discover such an error on a product
which you have ordered, we will inform you as soon as possible and ask
whether you wish to continue with your order or cancel it.
2.9 Our online payment collection is run by PayPal. Using the PayPal
system you can make payment by using the majority of credit and debit
cards.
2.10 You must provide us with your exact billing address and telephone
number when placing your order; this is the address and telephone number
which your credit or debit card bank has on file for you. Your order
will only be processed once authorisation of your credit or debit card
has been properly received.
2.11 All goods and services are subject to availability and may be withdrawn
at any time. If we do not supply the goods for any reason we will not
charge you for these and we will refund any money already paid for them.
However, we will not be responsible for compensating you for any other
losses you may suffer if we do not supply the goods.
3. Delivery
3.1 All prices are exclusive of delivery charges.
A charge is made on some items for the delivery of goods and we endeavour
to keep the charge as low as possible.
3.2 All quoted delivery prices are for UK Mainland addresses only.
3.3 Unless otherwise expressly stated, any free delivery promotion is
applicable to specific items for a limited period only. All delivery
promotions apply to UK mainland deliveries only.
3.4 We will only deliver goods to the address on the order.
3.5 Delivery times are calculated in working dates, i.e. Monday to Friday
inclusive but excluding bank holidays. If you order after 3.00pm, please
calculate your delivery time as if your order had been placed the following
working day.
3.6 On occasion goods are subject to availability and delay in delivery
of goods is sometimes outside our control. As such, delivery cannot
be guaranteed and any dates we specify for the delivery of the goods
are approximate only. We shall not be liable for any losses, costs,
damages, charges, or expenses caused by any delay for delivery of the
goods. If we or our suppliers are temporarily out of stock, we will
notify you of this position and you should allow up to 14 days for despatch
of the goods. For delays of more than 14 days, you will have the right
to cancel the order and we will refund any money paid by you for the
goods.
3.7 You should examine your goods as soon as reasonably practicable
during and after delivery to check for any damage or missing items or
parts. When the goods are delivered, you will be presented with a delivery
note which will require you to authorise by signature that:
- the goods have been unpacked, checked and received in good condition;
or
- the goods have been left in the packaging, are unchecked and that
there is no visible damage to the outer packaging; or
- the goods are damaged, incorrect or there is shortage.
3.8 If a signature has been obtained you
are deemed responsible for the goods and as such any loss or damage
to the goods shall be at your own risk and expense thereafter.
4.1 In order to prevent unauthorised access to
the data which you have provided to us, we follow strict security
procedures in the storage and disclosure of information. From time
to time industry regulators and our auditors may require us to disclose
some or all of the information for legal or regulatory purposes.
4.2 Under the Data Protection Act, you have the right to see any data
that we hold about you and to object at any time to the use of your
data. We primarily hold data in order to validate delivery details
and manufacturer warranties. We may, at a future date, wish to contact
you with selected product offers which we think may be of interest
to you. If you would prefer not to receive such offers or wish to
know what data we hold against your name, please write to our Venta
Ltd, PO BOX 33, Worsley, M28 7WT to request this information.
Kenwood Shop is operated by:
Venta Ltd
PO BOX 33
Worsley
M28 7WT
Effective From 1st February 2007
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